Return and Refund Policy
Thank you for purchasing from The Sunset Library Online Store. Please read our Refund Policy carefully as it outlines how we handle requests for refunds.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at team@thesunsetlibrary.com. Please note that returns will need to be sent to the following address: 150 Elgin St 8th floor, Ottawa Ontario K2P 1L4, Canada
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at team@thesunsetlibrary.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@thesunsetlibrary.com
1. Refunds for eBook Purchases
Due to the digital nature of our products, we typically do not offer refunds for purchases made on our store. Once the eBook is downloaded, the sale is considered final.
2. Exceptional Circumstances
In the exceptional circumstance where a purchased eBook is misdescribed, faulty, or significantly different from its description, we may offer a replacement or a full or partial refund, at our discretion.
3. Gift Cards Refunds
Gift cards are nonrefundable and cannot be exchanged for cash in part or full.
4. Processing Refunds
Refunds, where approved, will be processed, and a credit will automatically be applied to your original payment method. Please allow up to 14 working days for the refund to be processed.
5. Contact Us
If you encounter problems with a purchase or believe you qualify for a refund under exceptional circumstances as outlined above, please reach us at team@thesunsetlibrary.com. Be sure to include your order number and a brief explanation of your issue.
Please note: Our Refund Policy is subject to change. Continued use of The Sunset Library Online Store indicates acceptance of this policy and any of its future revisions.
